Last Updated: February 13, 2025

Privacy Policy

1. Introduction

Welcome to Kreyol Markets ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

2. Information We Collect

2.1 Information You Provide

We collect the following information that you provide to us:

  • Account information (name, email address, phone number, delivery address)
  • Payment information (credit card details, payment history)
  • Business profile information (for merchants)
  • Order history and preferences
  • Communications with customer support

2.2 Automatically Collected Information

We automatically collect certain information when you use our app:

  • Device information (device type, operating system, unique device identifiers)
  • Location data (with your permission)
  • Usage data (app features accessed, time spent, interaction with content)
  • Transaction data
  • Log data (IP address, browser type, pages visited)

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Facilitate payments between customers, businesses, and delivery partners
  • Provide customer support
  • Improve our services and user experience
  • Send promotional communications (with your consent)
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

4. Information Sharing

4.1 We Share Information With:

  • Restaurants and merchants to fulfill orders
  • Delivery partners to complete deliveries
  • Payment processors to handle transactions
  • Service providers who assist our operations
  • Law enforcement when required by law

4.2 We DO NOT:

  • Sell your personal information to third parties
  • Share your data for marketing purposes without consent

5. Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Control location tracking and app permissions
  • Request your data in a portable format

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13 years of age.

9. International Data Transfers

If we transfer your information to other countries, we ensure appropriate safeguards are in place to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through the app or via email.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Kreyol Markets
Email: [kmarkets750@gmail.com]

13. Cookie Policy

We use cookies and similar tracking technologies to improve user experience. You can control cookie settings through your browser preferences.